Shipping policy

Shipping Policy

Effective Date: 01/07/2026

Thank you for shopping with Black Prince. We are committed to delivering your order quickly, securely, and efficiently.

Shipping Locations

We currently ship Australia-wide.

At this time, we do not offer international shipping.

Shipping Rates

Standard Shipping

  • AUD $15.00

  • Applies to orders up to AUD $199.99

  • Estimated delivery: 3–5 business days

Free Express Shipping

  • FREE on orders of AUD $200.00 or more

  • Estimated delivery: 3–5 business days

Shipping charges are calculated automatically during checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotional events, or holidays, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

  • Standard Shipping: 3–5 business days

  • Free Express Shipping: 3–5 business days

Please note that delivery times are estimates only and may vary depending on your location and courier delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your delivery.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Black Prince cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us through our Contact Us page.

We will work with the courier to investigate and assist in resolving the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will assess your request and provide an appropriate remedy in accordance with the Australian Consumer Law.

Contact Us

If you have any questions regarding shipping or your order, please contact us through our website:

Website: https://blackprinceperfumes.com.au/contact

Our team will be happy to assist you.