Refund policy

Return & Refund Policy

Effective Date: 01/07/2026

Welcome to Black Prince. We are committed to providing premium-quality fragrances and excellent customer service.

This Return & Refund Policy applies to purchases made through our website:

https://blackprinceperfumes.com.au

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a refund or replacement. You may also be entitled to compensation for any other reasonably foreseeable loss or damage.

If the issue is a minor failure, we may choose to repair, replace, or refund the product within a reasonable time.

Change of Mind

Due to the hygienic nature of perfumes, perfume oils, oud products, and air fresheners, we do not accept returns or offer refunds for change of mind once products have been opened, used, or where the original seal has been broken.

If you wish to return an unopened and unused product because you have changed your mind, please contact us within 14 days of receiving your order. Approval of change-of-mind returns is at our discretion.

Where a change-of-mind return is approved:

  • Products must be unopened, unused, and in their original condition.

  • All original packaging must be included.

  • Return shipping costs are the responsibility of the customer.

  • Original shipping charges are non-refundable.

Damaged, Faulty or Incorrect Products

If your order arrives:

  • Damaged during transit,

  • Faulty,

  • Defective,

  • Or you receive the incorrect item,

please contact us as soon as possible, preferably within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

Once assessed, we will arrange an appropriate remedy in accordance with Australian Consumer Law.

Refunds

Where a refund is approved, it will be processed using your original payment method.

Refunds are generally processed within 5–10 business days, although processing times may vary depending on your payment provider or financial institution.

Order Cancellations

Orders may be cancelled before they have been packed or dispatched.

Once an order has been shipped, it cannot be cancelled. If eligible, the order may instead be returned in accordance with this policy.

Return Shipping

If the return is due to:

  • A faulty product,

  • A damaged product,

  • An incorrect item supplied by us,

Black Prince will cover reasonable return shipping costs where required under Australian Consumer Law.

For approved change-of-mind returns, customers are responsible for return shipping costs.

Contact Us

If you have any questions about returns or refunds, or need assistance with an order, please contact us through the contact form on our website:

Website: https://blackprinceperfumes.com.au/contact

We aim to respond to all enquiries as quickly as possible and provide a fair and efficient resolution.